3iS was one of the first independent contact centres in Cape Town to offer both inbound and outbound international telphone services; having being established to capitalise on the growing need for a first-world, high value yet affordable alternative to an onshore European or American contact-centre solution.

The growing European component of Cape Town's population has rendered a large foreign contingent within the work-force. This allows us to provide multi-lingual services through foreign language speaking agents for our European customers.

South Africa is in the same time zone as most of Europe which means our agents work the same hours as most of our customers. This serves to maintain our high standards and greatly facilitates communication between our customers and their dedicated account managers.

Recent contact centre initiatives by the South African Government have resulted in very competitive telecommunications offerings internationally which have resulted in international call costs being almost on a par to a locally dialled call.

The operations have been set up to provide both inbound and outbound call management. Some of the Contact Centre solutions we offer are: