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- October
2005 - Selected as an entrant and qualified
for the Technology
Top 100 (TT100) Awards Programme. TT100
is South Africa's foremost business excellance
awards programme. TT100 recognises the way in
which organisations use technology to achieve,
more effectively, their own objectives, be they
maximising profits, gaining market share, creating
niche markets or adding value for their shareholders.
TT100 is therefore less about the technology
itself than fundamentally about the way technology
is used innovatively.
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- September
2005 - Once again selected to represent
the South African Outsourcing industry at the
Call Centre Expo in Birmingham
(UK). This achievement comes on the back
of a very successful growth phase - having experienced
100% growth in the past 9 months. the contact
centre now has 45 FTE's and operates 18 hours/day.
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- July
2005 - 3iSolutions entered and was
selected as a finalist in 2 (of 2 entered) categories
for the Regional Contact Centre Awards. The
categories being Best SME Contact Centre
and most Innovative Solution and pays tribute
to the significant advances made over the past
two years of the Contact Centre as well as the
development of Symphony, the contact centre
management system.
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- May
2005 - Successfully completes the integration
of a new trunk-side voice recording solution
with its own innovative contact centre management
system (Symphony). This combination enables
un-precendented visibility of its operations
24x7. The solution, developed and implemented
by MTechSA,
proves to be a significant differentiator for
3iSolutions enabling all call recordings to
be delivered to its customers, daily using a
combination of e-mail and web interfaces.
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- January
2005 - Re-elected to Calling
the Cape as Director of Outsourcing: Greg
Love was elected Director of Outsourcing for
the industry body at the AGM on 1 February 2005,
expanding his portfolio of responsabilities
to Outsourcing (from SME/BPO).
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- August
2004 - Selected to represent the South
African outsourcing industry: 3iSolutions was
selected as 1 of 15 companies in South Africa
to represent the outsourcing industry at the
contact-centre expos in Chicago (USA) and Birmingham
(UK).
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- January
2004 - Elected to the board of industry
body: A director, Greg Love, was duly elected
by companies in the contact centre and BPO industry
onto the board of Calling
the Cape to represent the SME & BPO
segments.
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April 2003 - Contact-Centre initiative: The business
successfully formed a strategic partnership with a
London based contact-centre to provide contact-centre
services to British customers with the same level
of service currently offered from the UK, but more
cost effectively. 3iS subsequently became one of the
first independent contact centres in Cape Town to
offer both inbound and outbound international campaign
facilities.
- June 2002 - Expansion
into Africa: IDS won its first contract for capturing
stock information for various large retail chains
in other African countries.
- 2001 - European
Tacograph contract: In reponse to a niche market opportunity,
the business won a significant European contract under
the alliance with iiiServices. In addition to the
invaluable experience gained in this specialist market,
the contract enabled the further refinement of its
production techniques from "batch" to "live"
processing.
- 1999-2000 - Substantial
period of growth: This period saw the business grow
substantially under Grant's management, winning contracts
for another national retail chain; a university enrolment
and registration contract, and national campaigns
for various market research companies. Each contract
expanded the operational capabilities significantly.
- 1998 - Retail
& Financial Contracts: IDS Cape won its first
major national retail chain contract to capture creditors
statements. This success was followed closely by another
large national retail chain contract to capture stock
sheets for the Western and Eastern Cape.
- 1995 - Government
contract: First significant government contract awarded
to IDS to capture the Voters Roll and National Census
for the Western Cape (largest province within South
Africa).
- 1994 - Insurance
contract: IDS won a major contract from a large multi-national
insurance company.
- 1982 - First major
out-sourcing contract awarded: ICL Data Services won
a national contract with Woolworths, South Africa.
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